INFORMATION COLLECTION AND
Roommate.com, LLC (the
owner of Roommates.com) is the sole owner of the information collected on this
site. We will not sell, share, or rent this information to others in ways
different from what is disclosed in this statement.
In order to use this
website, a user must first complete the registration form. During registration
a user is required to give their contact information (such as name and email
address). This information is used to contact the user about the services on
our site for which they have expressed interest.
We request information
from the user on our order form. Here a user must provide contact information
and financial information (like credit card number, expiration date). This
information is used for billing purposes and to fill customer's orders. If we
have trouble processing an order, this contact information is used to get in
touch with the user.
A cookie is a piece of
data stored on the user's hard drive containing information about the user.
Usage of a cookie is in no way linked to any personally identifiable
information while on our site. Once the user closes their browser, the cookie
simply terminates. For instance, by setting a cookie on our site, the user
would not have to log in a password more than once, thereby saving time while
on our site. If a user rejects the cookie, they may still use our site. The
only drawback to this is that the user will be limited in some areas of our
Some of our business
no access to or control over these cookies.
We use IP addresses to
analyze trends, administer the site, track user's movement, and gather broad
demographic information for aggregate use. IP addresses are not linked to
personally identifiable information.
This web site contains
links to other sites. Please be aware that we Roommates.com are not responsible
for the privacy practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of each and every
web site that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
If a user wishes to subscribe
to our newsletter, we ask for contact information such as name and email
This website takes every
precaution to protect our users' information. When users submit sensitive
information via the website, your information is protected both online and
registration/order form asks users to enter sensitive information (such as
credit card number), that information is encrypted and is protected with the
best encryption software in the industry - SSL. While on a secure page, such as
our order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just 'surfing'.
While we use SSL
encryption to protect sensitive information online, we also do everything in
our power to protect user-information off-line. All of our users' information,
not just the sensitive information mentioned above, is restricted in our
offices. Only employees who need the information to perform a specific job (for
example, our billing clerk or a customer service representative) are granted
access to personally identifiable information. The servers that we store
personally identifiable information on are kept in a secure environment, behind
a locked cage.
If you have any questions
about the security at our website, you can send an email to Customer Service.
SITE AND SERVICE UPDATES
We also send the user site
and service announcement updates. Members are not able to un-subscribe from
service announcements, which contain important information about the service.
We communicate with the user to provide requested services and in regards to
issues relating to their account via email or phone.
CORRECTION / UPDATING
If a user's personally
identifiable information changes (such as your zip code), or if a user no longer
desires our service, we will endeavor to provide a way to correct, update or
remove that user's personal data provided to us. This can usually be done at
the member information page or by emailing Customer Service.
NOTIFICATION OF CHANGES
If we decide to change our
always aware of what information we collect, how we use it, and under what
circumstances, if any, we disclose it. If at any point we decide to use
personally identifiable information in a manner different from that stated at
the time it was collected, we will notify users by way of an email. Users will
have a choice as to whether or not we use their information in this different
which the information was collected.
GOOGLE ANALYTICS / ADWORDS