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I just wanted to thank you for helping me find a roommate as soon as possible. I signed up on Sunday night and found a roommate by Thursday. I was really stressed and had no luck anywhere else, except here. I had so many responses and your service was so easy to use. I have told everyone I know about it. I even helped one of my friends find a roommate through this. Thank you so much! - Danielle
This is truly amazing ... a very professional well run site. I was in an emergency situation to find a place in New York while living and working Canada. I was too busy to make tons of calls and visit places in person. Not only did I find a great place with a great roommate... my apartment in NYC is cheaper than my rent in Canada!!! Best of all, I exerted very little energy to make it happen - Roommates.com did all the work. - Wayne

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INFORMATION COLLECTION AND USE

Roommate.com, LLC (the owner of Roommates.com) is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

REGISTRATION

In order to use this website, a user must first complete the registration form. During registration a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest.

ORDER

We request information from the user on our order form. Here a user must provide contact information and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

COOKIES

A cookie is a piece of data stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

LOG FILES

We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

LINKS

This web site contains links to other sites. Please be aware that we Roommates.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

NEWSLETTER

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address.

SECURITY

This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to Customer Service.

SITE AND SERVICE UPDATES

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

CORRECTION / UPDATING PERSONAL INFORMATION

If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user's personal data provided to us. This can usually be done at the member information page or by emailing Customer Service.

NOTIFICATION OF CHANGES

If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

GOOGLE ANALYTICS / ADWORDS

Roommates.com uses the Google Analytics Advertising Features which includes AdWords remarketing services and DoubleClick Platform integrations to advertise on third party websites to visitors of the Roommates.com website. Third-party vendors, including Google, use cookies to provide advertisements based on a user's past visits to various websites, including our website. This remarketing can be seen in the form of advertisements on Google search result pages and other sites in the Google Display Network. Any data collected will be used in accordance with our privacy policy and Google's privacy policy. To opt-out of remarketing through Google's use of cookies, by changing your preferences in your Google Ad Settings, click on the following link: Google Ads Settings. To opt-out of third-party vendor's use of cookies for remarketing (also known as interest-based advertising) visit the Network Advertising Initiative Opt-Out page link: Network Advertising Initiative Opt-Out Page. You may also opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page. To review additional Google Analytic opt out options, click on the following link: Google Analytics' Opt-Out Browser Add-On.



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