Apple processes payments for purchases and subscriptions made through our iOS app, so we’re unable to cancel or refund charges made by Apple on our end. However, there are a number of options for resolving a fraudulent/unauthorized payment made to Apple for a Roommates.com membership.
If you see a fraudulent Apple/iOS membership charge:
- Refer to Apple’s guide oncanceling subscriptions andrequesting refunds for iOS app payments.
- Contact Apple Support for direct assistance.
For more information, check out our Reporting Unauthorized Charges Help Center article.
Need More Help?If you have additional questions our Support Team is here to help! Please don’t hesitate to contact us through our Contact Page (or email us directly at support@roommates.com) and we’ll be happy to assist.