FAQs

FAQs

What does "Upgrade to View" mean?

Upgrade to View means you have a free account. Purchase a VIP membership to unlock full profiles, complete photo access, and the ability to read received messages.

How can I take a screenshot?

Learn how to take a screenshot on Windows, Mac, iPhone, or Android to help Roommates.com support troubleshoot and resolve your account or app issues fast.

Why can't I see everything on the page?

A comprehensive troubleshooting guide explaining how to reset browser zoom levels and operating system display scaling across desktop and mobile devices to resolve page rendering issues.

How can I contact Roommates.com Support?

Email support@roommates.com or use the Contact Us page for help. Use your account email so our team can locate your account and respond quickly.

Why am I receiving notifications regarding inactive accounts?

Explains why users encounter inactive profiles or dead notification links due to member deactivations, moderation safety removals, or profile blocking.

Can I speak with a live Customer Service agent?

Roommates.com does not offer phone support. Contact our Customer Support team via the Contact Us page or email support@roommates.com for fast assistance.

Does Roommates.com offer a mobile app?

Roommates.com offers an iOS app available on the App Store. No Android app is available yet, but the mobile website works seamlessly on all devices.

What is Roommates.com?

Since 2001, Roommates.com has helped millions find compatible roommates using its Perfect Match system, which pairs users based on mutual living preferences and needs.

Why is my account suspended?

An overview of account suspensions, detailing the primary causes and guiding users through the necessary steps to contact support for a full account reinstatement.

Can I use Roommates.com if I am a Landlord?

Roommates.com is for people who live with their roommates. Landlords renting vacant properties they don't reside in should visit ReputableRooms.com instead.

Can I use Roommates.com if I live outside the United States?

Clarifies eligibility for international users moving to the United States, highlighting mandatory US phone verification rules and property location database restrictions.