FAQs

FAQs

What do the "Offline" status and "Red Triangle" icon mean?

Understand the iOS app "Offline" badge and red report/block icon on Roommates.com profiles.

What does "Upgrade Now" mean?

"Upgrade Now" means you have a free account. Purchase a VIP membership to unlock membership benefits.

Why is my account suspended?

An overview of account suspensions, detailing the primary causes and guiding users through the necessary steps to contact support for a full account reinstatement.

Can I speak with a live Customer Service agent?

Roommates.com does not offer phone support. Contact our Customer Support team via the Contact Us page or email support@roommates.com for fast assistance.

What is Roommates.com?

Roommates.com provides self-service roommate matching, integrated video calls, and advanced search filters to help you find the perfect roommate.

Can I use Roommates.com if I am a Landlord?

Roommates.com is strictly for individuals planning to live together in a shared residence.

Does Roommates.com offer a mobile app?

Roommates.com offers an iOS app available on the App Store. No Android app is available yet, but the mobile website works seamlessly on all devices.

Why am I receiving notifications regarding inactive accounts?

Explains why users encounter inactive profiles or dead notification links due to member deactivations, moderation safety removals, or profile blocking.

Can I use Roommates.com if I live outside the United States?

Clarifies eligibility for international users moving to the United States, highlighting mandatory US phone verification rules and property location database restrictions.

Why can't I see everything on the page?

A comprehensive troubleshooting guide explaining how to reset browser zoom levels and operating system display scaling across desktop and mobile devices to resolve page rendering issues.

How can I contact Roommates.com Support?

Need assistance with your account? We offer several ways to get instant answers or connect directly with our Support Team.

How can I take a screenshot?

Learn how to take a screenshot on Windows, Mac, iPhone, or Android to help Roommates.com support troubleshoot and resolve your account or app issues fast.