FAQs

Frequently Asked Questions about Roommates.com

What does "Upgrade to View" mean?

Upgrade to View means you have a free account. Purchase a VIP membership to unlock full profiles, complete photo access, and the ability to read received messages.

Why can't I see everything on the page?

Page elements may be hidden due to screen zoom or scaling settings. Reset your browser zoom to 100% and check your device display settings to restore full visibility.

How can I take a screenshot?

Take a screenshot on Windows with Windows+Shift+S, on Mac with Shift+Command+4, or use your device's button combo. Email it to support@roommates.com.

How can I contact Roommates.com Support?

Email support@roommates.com or use the Contact Us page for help. Use your account email so our team can locate your account and respond quickly.

Why am I receiving notifications regarding inactive accounts?

Notifications for inactive profiles occur when users deactivate, delete, or hide their accounts, or when accounts are removed by moderators for safety violations.

Can I speak with a live Customer Service agent?

Roommates.com does not offer phone support. Contact our Customer Support team via the Contact Us page or email support@roommates.com for fast assistance.

Does Roommates.com offer a mobile app?

Roommates.com offers an iOS app available on the App Store. No Android app is available yet, but the mobile website works seamlessly on all devices.

Why is my account suspended?

Accounts may be suspended for Terms of Service violations, security issues, or unverified info. Contact support@roommates.com from your account email to resolve it.

What is Roommates.com?

Since 2001, Roommates.com has helped millions find compatible roommates using its Perfect Match system, which pairs users based on mutual living preferences and needs.

Can I use Roommates.com if I am a Landlord?

Roommates.com is for people who live with their roommates. Landlords renting vacant properties they don't reside in should visit ReputableRooms.com instead.

Can I use Roommates.com if I live outside the United States?

International users moving to the U.S. can use Roommates.com, but a +1 phone number is required. Properties outside the United States are not supported.