Need assistance with your account or have a question not covered in our Help Center? We offer several ways to get instant answers or connect directly with our Support Team.
Contact Options:
1. Onsite Contact Form (Footer)
When logged into your Roommates.com account, you can quickly send a message from any page:
Scroll to the footer at the bottom of the page and select Contact Us.
A support widget will pop up with your account's email address already pre-filled.
Use the tabs at the top of the widget:
Ask Tab: Enter a subject and a brief description of your question, then select Send a message to send an email directly to our Support Team.
Answers Tab: Search and read instant Help Center articles directly within the widget window.
No logged in? No problem! By clicking Contact Us at the bottom of the site, you'll be automatically redirected to our Contact Page. Simply enter your email address and your message, and click Submit. (Make sure to use the email linked to your Roommates.com account to help our team assist you faster).
2. Help Center Chat & AI Assistant
When visiting the Help Center, you can use our interactive support widget in the bottom-right corner:
Click or tap the blue chat icon in the bottom-right corner.
- Enter your email address in the email field, and click/tap the arrow button.
Type your question to receive instant answers from our AI Assistant.
To message a human agent: Click the Envelope Icon at the top of the chat widget to submit a ticket directly to a support representative.
3. Direct Email
You can reach our team anytime by sending a direct email to support@roommates.com.
Response Times: We aim to respond to all inquiries within the same or next business day (and often much faster during standard weekday business hours).
Tips for Faster Support:
To help our team resolve your request as quickly as possible:
Use Your Account Email: Always reach out using the email address linked to your Roommates.com account. If you contact us from an unlinked email, it will take longer to locate your profile.
Send One Request at a Time: Submitting duplicate emails or opening multiple chat requests creates ticket backlogs that slow down response times. If you have updates, simply reply to your existing ticket email.
Provide Full Details: Include a clear description of the issue, the specific page or feature involved, exact error message wording, or helpful screenshots.