Verifying your email address is a mandatory step for all Roommates.com accounts. This requirement helps keep our platform secure, protects our community against spam and fraud, and ensures you receive important message notifications and inquiry alerts from potential roommates.
Once you create your Roommates.com account, we will send a Welcome email containing two ways to verify your address. You can use a link within the Welcome email to verify your email address:
Method 1 ("Welcome" Email Link):
- Locate the "Welcome" email you received after you created your account. If you don’t see it in your Inbox, check your Spam or Promotions folder.
- Click the Verify Email button within the email.
- You will be redirected to a page labeled Confirm Account.
- Simply click the Confirm button to verify your email.
You can also use a 6-digit code within the email to complete your email verification:
Method 2 ("Welcome" Email Code):
- Locate the "Welcome" email you received after you created your account.
- Copy the 6-digit code provided in the email.
- Login to your Roommates.com account
- Navigate to the Verifications page, enter the code into the designated field, and click Verify Email.
If you can’t find the Welcome email (and you’ve already checked Spam and Promotions folders in your email account), please add support@roommates.com and noreply@roommates.com to your email contact list, then click Resend Verification Email on your Verifications page within your Roommates account.
Need More Help? If you have additional questions our Support Team is here to help! Please don’t hesitate to contact us through our Contact Page (or email us directly at support@roommates.com) and we’ll be happy to assist.