At Roommates.com, safety and trust are top priorities. While ID verification is optional, earning an ID Verified badge on your profile adds an extra layer of transparency, helping you stand out, build trust, and receive more roommate inquiries faster.
Your sensitive documents are processed securely using industry-standard encryption through our verified third-party partner, iDenfy, and are never displayed publicly on your profile.
⚠️Important Notes:
- VIP Membership Required: ID verification is unlocked exclusively with an active VIP membership.
- Included Verification Attempts: Every VIP membership includes 2 free verification attempts.
- Additional Attempts: If both initial attempts are unsuccessful, you can purchase a package of 2 additional attempts for $2.99.
To Complete ID Verification:
- Log in to your Roommates.com account.
- Access your Verifications page.
- Click Complete ID Verification.
- Follow the on-screen prompts to upload photos of a valid government-issued ID and a quick selfie.
- Once iDenfy confirms your information, an ID Verified badge will automatically appear on your profile page.
For more information (including best practices for successful verification), check out our Legal ID Verification Information Help Center article.
Need More Help? If you have additional questions our Support Team is here to help! Please don’t hesitate to contact us through our Contact Page (or email us directly at support@roommates.com) and we’ll be happy to assist.