Roommates.com offers multiple verification levels to build trust, safeguard your account, and boost match responses. Completing verifications displays unique badges on your profile, proving to potential roommates that you value transparency and safety.
Looking for Step-by-Step Instructions?
If you need a walkthrough or troubleshooting steps for a specific verification type, jump directly to the individual guide below:
Verifying Your Email Address Direct link and 6-digit code verification steps, plus spam and deliverability fixes.
Verifying Your Phone Number US (+1) mobile number verification, SMS code entry, and disconnect options.
Verifying Your Legal ID Free VIP ID verification setup, iDenfy scanning guidelines, and photo best practices.
To Access Your Verifications Page:
To check badge statuses or manage your verifications across any device:
On Desktop Browsers: Click the Menu Icon (three horizontal lines) in the upper-right corner > select Verifications, or click Manage Verifications on your Dashboard.
On Mobile Browsers: Tap the Menu Icon (three horizontal lines) in the upper-right corner > select Verifications, or tap Manage Verifications on your Dashboard.
In the iOS App: Tap More in the lower-right corner > select Verifications.
Understanding Your Verification Badges
Email Verification (Required): Mandatory for all accounts to confirm ownership, protect account security, and ensure you receive direct inquiry alerts and message notifications from matches.
Phone Verification (Required): Mandatory for all accounts using a valid United States (+1 country code) mobile number. Your phone number is strictly private—it will never be displayed publicly on your profile or listing. Standard SMS rates may apply.
Legal ID Verification (Optional): Unlocked automatically as a free feature with any active VIP Membership. Verifies your government photo ID and biometric face match through iDenfy. Earning an ID VERIFIED badge gives other members maximum confidence when reaching out to you.
Need More Help? If you have additional questions our Support Team is here to help! Please don’t hesitate to contact us through our Contact Page (or email us directly at support@roommates.com) and we’ll be happy to assist.